Oversee Marine’s mission is to enlighten, educate and inspire boaters! Our goal is to make purchasing product as easy as possible so you can spend more time on the water. We understand from time to time you may purchase items that need to be exchanged or refunded. Our return policy is intended to assist you with getting the right product for your boating experience.
If your Oversee Marine purchase does not meet your needs or expectations, package your unused item in its original packaging with proof of purchase. Oversee Advantage Rewards Members purchases do not require a receipt for refund or replacement.
There are certain items we sell that are unable to be returned due to their specialized use or characteristics; refer to the list below for items that cannot be returned:
Any installed product
Items past their expiration date such as flares, charts, publications
All gas, electric and trolling motors
All special orders
Open computer software and electronic charts
Return Policy Abuse
Oversee Marine reserves the right to refuse service to anyone suspected of abusing any West Marine policy.
Please remember to delete/remove your personal data and information on identified defective electronic devices prior to sending product to manufacturer or store.
Please inspect your order upon reception and contact us immediately if the item is detective, damaged or if you receive the wrong item,so that we can evaluate the issue and make it right
We have a 30-day return policy, which means you have 30 days AFTER RECEIVING your item to request a return.
To be eligible for a return, your item must be n the same condition that you received it, with tags, and in its original packaging, You'll also need the receipt or proof of purchase.
To start a return. You con contact us at firstname.lastname@example.org . If your return is accepted. we send you instructions by email on how and where to send your package. Items sent back to us without requesting a return will not be accepted.
When you initially place wrong orders and are unaware of it until you receive the package, the fastest way to get what you want is to return the wrong item and make a separate purchase for the correct one after we accept the return. However, shipping cost generated by sending back products to us shall be covered by customer's side.